Shipping Policy

The explanations and information provided on this page are general and high-level information regarding shipping practices. This policy is not legal advice and should not be relied upon as such. We recommend seeking independent legal advice to ensure your shipping practices comply with Australian Consumer Law and any other applicable regulations.

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Shipping Policy – the basics

Little Fish Store is committed to delivering your baby formula and baby essentials safely, efficiently, and reliably across Australia. We understand that infant nutrition products are essential items, and we prioritise prompt dispatch and secure packaging to maintain product integrity.

We currently ship within Australia only. While we may expand internationally in the future, all orders at this time are processed and delivered domestically.

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Processing Times

• Orders are typically processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak periods or promotional events, processing times may be slightly extended.

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

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Shipping Rates

• Free standard shipping is available on orders over $200 AUD.

• Orders under $200 will incur a shipping fee calculated at checkout based on location and order size.

Shipping fees are non-refundable except where required under Australian Consumer Law.

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Delivery Timeframes

Estimated delivery times (after dispatch):

• Metro areas: 2–6 business days

• Regional areas: 3–10 business days

Delivery timeframes are estimates only and may vary depending on courier services, weather conditions, or other factors beyond our control.

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Order Tracking

Where tracking is available, customers will receive tracking information via email once the order has been dispatched. It is the customer’s responsibility to ensure accurate delivery details are provided at checkout.

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Delivery Issues

If your order:

• Arrives damaged

• Is missing items

• Has not arrived within a reasonable timeframe

Please contact us promptly at [insert customer service email] with your order number and details of the issue so we can investigate and assist.

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Incorrect Address Information

Customers are responsible for providing accurate shipping information. Little Fish Store is not liable for delays or non-delivery resulting from incorrect or incomplete address details provided at checkout.

If a parcel is returned to us due to incorrect address information, additional shipping fees may apply for redelivery.

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Authority to Leave

By placing an order, you authorise the courier to leave the parcel in a safe place at the delivery address unless otherwise specified. Little Fish Store is not responsible for lost or stolen parcels once confirmed as delivered by the courier.